Fish Market

For the present time EXOTIC TROPICALS is discontinuing the sale of fish. Our business has evolved to the point where our custom foods and other projects are taking all of our time. Thanks to all our loyal fish customers for your patronage over the past 25 years. We are going to expand our website more towards our custom food line. More information about that as soon as time allows.

Frequently Asked Questions

Minimum orders and discounts
Payment of an order
Live arrival guarantee policy
Sales within the State of Texas
Wholesale Products Section


Minimum Orders

Exotic Tropicals has a $100.00 minimum purchase requirement for all fish orders.

Payment of an order

Accepted credit cards

Exotic Tropicals requires you to prepay your order in the form of a cashiers check, money order, Visa or MasterCard. We do not have open accounts. We will not ship COD. We will hold the fish you order one week for you to send the payment. If we have not received the payment within one week, all fish that were on hold are subject to sale. We will not hold any fish for a customer who has ever failed to send a payment for fish ordered within the one week period after placing an order. In most cases the freight charges will be collect. In the event the best shipping arrangements require Delta Dash, this fee must also be paid in advance because this class of service must be prepaid at the airport at the time of shipping. Most of our shipments are sent out at the general class of air freight. Exotic Tropicals reserves the right to upgrade the class of air freight service at the customer's expense if it is necessary to get your order to you with a reasonable chance for live arrival. There is a box charge of $3.50 per box. Heat packs are $1.00 per box if required. Exotic Tropicals will calculate the number of boxes required at the time you place your order. Each single box will weigh approximately 22 pounds (10 kilos). The minimum freight charge on most airlines averages approximately $40 and will usually cover the weight of 3 single fish boxes. These charges vary by airline and by the airport into which the shipment is sent.

Phone 210-656-4844. This phone number is for orders only, thank you.
FAX 210-656-0663
Email


Live Arrival Guarantee

Exotic Tropicals guarantees live arrival of fish shipped on direct flights within the continental United States with on time arrivals and on time pick up by customer. Losses must be confirmed by an airline or postal inspection. Customer must telephone, FAX or email losses to our office within two (2) hours of pick up time to the numbers or the email address listed below. The numbers and email address are good 24 hours a day with an answering system on the phone line. DOA fish must be returned to Exotic Tropicals along with the air bill showing the time of pick up by customer. Exotic Tropicals reserves the right to either replace or issue a credit for the DOA's solely at the discretion of Exotic Tropicals. For losses other than packing errors, the customer must file directly with the carrier. The intent of this guarantee is to cover problems due to packing errors and does not cover transfer shipments, airline delays or mishandling. There is no guarantee on fish shipped to foreign countries because we have no control of how long customs will delay the shipment. We have experience in transcontinental shipping with good results but there is no way to guarantee situations beyond our control. There will be no exceptions to this policy.

Phone 210-656-4844. This phone number is for orders only, thank you.
FAX 210-656-0663
Email


Sales within the State of Texas

Sales within the State of Texas are subject to 8.25% state sales tax unless you have a valid State of Texas Resale Permit. If your purchase is subject to the State Sales Tax, you must also prepay any tax due. Sales within certain areas of the country where Exotic Tropicals already has an established relationship with distributors, must go through one of those distributors unless you are a legitimate breeder with a State Resale Permit. These distributors have helped Exotic Tropicals grow and have substantial investments in their businesses. We will support the companies who have helped us grow. Exotic Tropicals realizes that there is no way to please and accommodate everyone and we appreciate your understanding of this situation. When you inquire about an order, we will let you know if there is already a distributor in your area.

Exotic Tropicals' Wholesale Products Section

To be eligible to enter the wholesale section you must have a store or a valid state resale permit. To obtain the password please fax a copy of your state resale permit with your letterhead and business card to 210-656-0663. Please write your email address on the fax so we can send you your password. Then please email Exotic Tropicals and give us your name, store name, store address and phone number. Once we receive the documentation, we will email your password. Wholesale purchases will require a larger minimum purchase.
Enter Password Here

Main Page Articles Photos Products Links Contact ET